Privacy Policy
Your privacy and data security are fundamental to our commitment to exceptional patient care. This policy outlines how we collect, use, and protect your personal information.
Information We Collect
We collect information necessary to provide you with comprehensive diagnostic services and ensure the highest quality of patient care.
Personal Information
Name, contact details, address, date of birth, and identification documents required for patient registration and service delivery.
Medical Information
Health history, symptoms, diagnostic results, imaging data, and physician referrals necessary for accurate diagnosis and treatment.
Payment Information
Billing details, insurance information, and payment methods processed securely through encrypted channels.
Technical Information
Website usage data, device information, and communication preferences to enhance your digital experience.
How We Use Your Information
Your information is used exclusively for legitimate healthcare purposes and improving our services:
- Diagnostic Services: Processing appointments, conducting scans, and delivering accurate results
- Patient Care: Coordinating with healthcare providers and ensuring continuity of care
- Communication: Appointment reminders, result notifications, and important health information
- Transportation: Arranging complimentary pickup and drop services across Delhi NCR
- Quality Improvement: Analyzing service delivery to enhance patient experience and outcomes
- Legal Compliance: Meeting regulatory requirements and maintaining medical records
Medical Confidentiality
All medical information is handled in strict accordance with medical ethics and patient confidentiality standards. We never share diagnostic results or health information without explicit patient consent or legal requirement.
Data Protection & Security
We implement comprehensive security measures to protect your personal and medical information:
Technical Safeguards
- Advanced encryption for all data transmission and storage
- Secure servers with multi-layered access controls
- Regular security audits and vulnerability assessments
- Backup systems ensuring data integrity and availability
Administrative Controls
- Staff training on privacy policies and data handling procedures
- Access restrictions based on job responsibilities and patient care needs
- Regular privacy compliance monitoring and updates
- Incident response protocols for any security concerns
Physical Security
- Controlled access to facilities and data storage areas
- Surveillance systems and security personnel
- Secure disposal of physical documents and storage media
- Environmental controls protecting equipment and data
Information Sharing
We share your information only when necessary for your healthcare or as required by law:
Authorized Sharing
- Healthcare Providers: Your referring physician and authorized medical professionals
- Insurance Companies: For coverage verification and claim processing
- Legal Authorities: When required by court orders or regulatory compliance
- Emergency Situations: To protect your health and safety during medical emergencies
Third-Party Services
We work with trusted partners for payment processing, transportation, and technical services. All partners are bound by strict confidentiality agreements and data protection standards.
Your Rights
You have comprehensive rights regarding your personal and medical information:
📋 Access Rights
Request copies of your medical records, diagnostic results, and personal information we maintain.
✏️ Correction Rights
Request updates or corrections to any inaccurate or incomplete information in your records.
🗑️ Deletion Rights
Request deletion of personal information, subject to medical record retention requirements.
🚫 Restriction Rights
Limit how we use or share your information for specific purposes or communications.
📱 Communication Preferences
Choose how and when we contact you regarding appointments, results, and health information.
📋 Data Portability
Request your medical records in electronic format for transfer to other healthcare providers.
Data Retention
We retain your information for specific periods based on medical and legal requirements:
- Medical Records: Maintained for 7 years after your last visit or as required by medical regulations
- Diagnostic Images: Stored for 5 years to support ongoing healthcare needs and follow-up care
- Personal Information: Retained while providing services and for legitimate business purposes
- Payment Records: Maintained for 3 years for accounting and tax compliance
- Communication Records: Kept for 2 years for quality assurance and service improvement
Secure Disposal
When retention periods expire, we securely dispose of all information using industry-standard destruction methods to ensure complete data elimination.
Website & Digital Services
Our website and digital platforms use standard technologies to enhance your experience:
Cookies & Tracking
- Essential cookies for website functionality and security
- Performance cookies to improve site speed and user experience
- Preference cookies to remember your settings and choices
- Analytics cookies to understand how our services are used
Online Appointments
- Secure booking system with encrypted data transmission
- Automated appointment confirmations and reminders
- Digital result delivery through secure patient portals
- Mobile-friendly interfaces for convenient access
Policy Updates
We periodically review and update this privacy policy to reflect changes in our services, technology, or legal requirements.
- Material changes will be communicated via email, phone, or website notices
- Updated policies take effect 30 days after notification
- Previous policy versions are available upon request
- Continued use of our services indicates acceptance of updated policies
Stay Informed
We recommend reviewing this policy periodically to stay informed about how we protect your information. Recent updates focus on enhanced security measures and expanded patient rights.
Privacy Questions & Concerns
We’re committed to transparency and addressing any privacy-related questions or concerns you may have.
📞 Privacy Helpline
Call our dedicated privacy team for immediate assistance with your data protection concerns.
📧 Email Support
Send detailed privacy inquiries to our specialized team for comprehensive responses.
🏥 In-Person Consultation
Visit our facility to discuss privacy matters face-to-face with our patient care team.
📋 Formal Complaints
File official privacy complaints through our structured resolution process.